While the name itself may seem a bit puzzling, the notion of mystery shopping is in reality uncomplicated. Also referred to as secret shopping, performance evaluations, service checks and frontline evaluations to name a few, mystery shopping permits companies to get hold of a “snapshot in time” by skilled researchers who know in advance what they are supposed to estimate. It offers an organization a technique to swiftly yet proficiently assess their business performances, deliverables, and employees from the outlook of a non–biased customer.
Mystery shopping is employed in an extensive array of diligence such as trade, restaurants, banks, expediency stores, service providers, company, department stores, travel and entertainment, etc.
Pinkerton offers professional business evaluation services through its mystery shopping services; a powerful tool which offers you actionable inputs which will positively impact organizational bottom line. This tool is also an aid for conducting Customer Satisfaction Survey. We aim to ensure that our mystery shoppers provide an accurate picture of the customer service experience, so we use people in real situations to report what happens at the point of customer contact.